In short
- The quickest way is in the app: Settings → Privacy → Delete my data.
- In Tallyfall Kids, this is in the Grown-ups area, behind the parental gate.
- Can’t use the app? Use the form below.
- We process every request within 30 days and send you a confirmation email.
- We must keep purchase and invoice records for as long as the law requires.
Delete your data in the app
Tallyfall (iOS and Android)
- Open the app and go to Settings.
- Choose Privacy.
- Tap Delete my data and confirm.
Tallyfall Kids (iOS and Android)
- Open the Grown-ups area and pass the parental gate.
- Go to Settings → Privacy.
- Tap Delete my data and confirm.
Your data is deleted from our servers, and the app starts fresh on that device.
If you can’t use the app
If you have deleted the app, lost the device or cannot open the app for another reason, use the form below. Please give us:
- your device key (shown in the app under Settings → Privacy), or your nickname, and
- a contact email address, so we can confirm the request and tell you when it is done.
If we cannot find your data with the details you gave, we will ask you for more information by email. We do this to make sure we delete the right data and only at the request of the right person.
You can also write to [email protected].
What happens next
- You receive an email that we have received your request.
- We find and check your data.
- We delete it within 30 days.
- You receive a confirmation email when it is done.
What we delete
- your anonymous device key,
- your nickname and leaderboard entries,
- your game summaries and rule attempts,
- class memberships linked to your device,
- your support requests, unless we still need them to finish answering you.
Statistics that have already been combined into anonymous totals no longer contain your data, so they stay.
What we must keep
- Purchase and invoice records: we keep these for as long as accounting and tax law requires. After that, we delete them.
- Store purchases: purchases made through the Apple App Store or Google Play are held by Apple or Google in your store account. We cannot delete them. Contact Apple or Google if you also want those records removed.
- A record of your request: we keep a short note that we received and completed your deletion request, so we can show that we handled it.
Web game data
Data from the web game at tallyfall.com/play (settings, best scores, progress, device key) lives in your browser. To remove it, clear the site data for tallyfall.com in your browser settings. If you also want the game summaries on our servers deleted, use the form below and include the device key shown in the web game settings.
Teacher accounts
Teachers can ask us to delete their teacher panel account by writing to [email protected]. Class data is handled as described in the Schools privacy notice.
More information
See our Privacy Policy and the Kids privacy notice.
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