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Purchases and refunds

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Tallyfall sells only one-time items. There are no subscriptions in the apps, and nothing you buy gives an advantage in the game.

  • Tallyfall (casual app): Remove ads, themes, a bundle with both, and the Learning pack that opens the whole topic map.
  • Tallyfall Kids: one full version, bought by a grown-up behind the parental gate.
  • Web game at tallyfall.com/play: free, no ads and nothing to buy.
  • Schools: a yearly class licence, paid directly to us.

Current prices are on the pricing page.

Restore your purchases

Your purchases belong to the store account you used, so restoring is free.

iPhone and iPad

  1. Open the Settings app on the device and check you are signed in with the Apple ID you used to buy.
  2. Open Tallyfall and go to Settings → Restore purchases. In Tallyfall Kids, tap Grown-ups, complete the parental gate, then tap Restore purchases.
  3. Wait a few seconds. Restored items show Owned in the shop.

Android

  1. Open the Play Store app and check that the selected Google account (top right) is the one you used to buy.
  2. Open Tallyfall and go to Settings → Restore purchases (in Tallyfall Kids, through the Grown-ups area).
  3. If nothing changes, close the app fully and open it again.

Purchases can’t move between Apple and Google. An item bought on an iPhone can only be restored on an Apple device signed in to the same Apple ID.

Ask for a refund

App purchases are handled by Apple or Google, so the store decides on refunds under its own policy. We can’t refund store purchases ourselves, but your consumer rights always apply.

App Store

  1. Go to reportaproblem.apple.com and sign in with your Apple ID.
  2. Choose Request a refund and pick the reason that fits best.
  3. Select the Tallyfall or Tallyfall Kids purchase and submit. Apple usually replies by email.

Google Play

  1. Open the Play Store app, tap your profile picture, then Payments & subscriptions → Budget & history. On a computer you can use your order history at play.google.com.
  2. Find the Tallyfall order and choose Request a refund or Report a problem.
  3. Pick a reason and submit. Google replies by email.

If a child made a purchase without permission, say so in the request.

Family sharing

Whether your family members can use a purchase depends on your store settings (Apple Family Sharing or the Google Play Family Library) and on how the item is listed in that store. If a family member can’t see the item, they can try Restore purchases while signed in to their own account.

School licence invoices and refunds

Class licences are paid by card or invoice through our payment provider, not through an app store.

  1. Teachers can see and download invoices in the teacher panel (teach.tallyfall.com) under Licence and invoices.
  2. Need a different billing name, a purchase order number or a bank transfer? Email [email protected].
  3. For refunds or cancellations, write to the same address with your invoice number. We follow the school licence terms.

Still need help?

Use the contact form and choose Purchases. Tell us your platform, app version and roughly when you bought. We reply within 2 business days, or 1 business day for school licence holders.